SKYLINK MOVERS TERMS AND CONDITIONS
TERMS AND CONDITIONS
All moves consist of labor time (2 hours min for 2-man & 3-man crew, 4 hours min for 4-man crew) + arrival fee.
LABOR TIME starts from the initial arrival to your first location and ends upon delivery of all services at the destination address. Labor time also includes time we spent driving from your pick-up location to the final destination.
ARRIVAL FEE is a fee that covers mover’s costs for traveling from our facility to your pickup address and traveling from your final destination back to our facility once the move is complete.
The above written estimate is based on the information that was provided by the customer. This is a non-binding estimate. The estimate may be changed according to the actual time used, additional services requested by customer, usage of packing materials if they are not included in your rate. Please note movers are not responsible if the estimated time is increased due to any changes/complications that may occur during the move such as: disassembling/reassembling of non-standard furniture pieces; moving a piece of furniture into the area with difficult access; parking/loading area was not reserved for the truck.
If customer is fully packed an average time for the move with a standard 3-man crew will be as follows: 1 BR: 3-6 hours; 2 BR: 4-7 hours; 3 BR: 5-8 hours; 4 BR: 6-9 hours; 5+ BR: 7 hours and up.
Please try to understand that due to the nature of our business (weather, traffic, etc) delays on arrival time may occur.
Rescission of old Estimate and execution of new estimate:
If on the day of the scheduled pick-up you tender more property or make a change to your initial order for which you received an estimate; the carrier may either (1) undertake the job with the additional property, in which case you would be required to pay in full for any additional charges. Or (2) the carrier may refuse to move the additional property, not listed in the inventory due to not having extra time on their schedule or not having extra space on the truck. Please make sure your furniture list is complete and accurate before the move date. We understand that the number of boxes on the inventory can vary because it's hard to estimate their number before everything is completely packed. But the actual number of boxes to be moved can only exceed by 25% the number in your inventory.
Packing and Handling:
Skylink Movers crew-members will help you to properly wrap and/or protected all the furniture items according to our standards: wooden furniture needs to be wrapped with blankets and tape; items made of glass, mirrors, and TVs need to have bubble wrap (and/or box); all personal belongings and small items need to be boxed (we don't take plastic bags!). Customer may take the risk of moving TVs and glass items covered in blankets, but in that case, Skylink Movers will not be responsible for the condition of such item during the transportation in the truck. Skylink Movers shall not move or transport live plants, tanks, and/or any chemical containers. Company regulations require a separate fee of 100$ per item for moving heavy appliances (washers and dryers, refrigerators, freezers, etc), sports equipment (treadmills, elliptical machines, bicycles, etc), safes, non-standard bulky items over 200 lbs; 150$-250$ for moving regular pianos (upright, spinet, console) depending on the number of stairs. If the customer doesn't wish to comply, the heavy item will not be moved by Skylink Movers.
Insurance:
Valuation of coverage: There are two valuation of coverage options available for your choice. We encourage you to purchase third party full replacement value coverage.
Option 1 (FREE): Limited Liability: As a registered company in Virginia, we are required to provide limited liability coverage at no charge to the customer. Under this option, the maximum liability is limited to$0.60 per pound per article, for all items indicated as damaged or missing at time of delivery on the delivery receipt. Failure to indicate damage at time of delivery will waive carrier’s liability.
Option 2: Full Value Replacement(FVP): Under this option, the mover is liable for the replacement value of lost or damaged goods (as long as it doesn't exceed the total declared value of the shipment). If you elect to purchase full value protection, and your mover loses, damages or destroys your articles, your mover must repair, replace with like items, or settle in cash at the current market replacement value, regardless of the age of the lost or damaged item. The cost for the FVP valuation will be calculated as follows: 10% of the declared value of the shipment with a $500 deductible.
Third Party Coverage: Customer also has the option to purchase third party coverage. Please contact our affiliated insurance company "Moving Insurance" (1-888-893-8835; movinginsurance.com). They cover low risks companies only! When third party coverage is purchased, customer waives all claims for damage or missing property against the mover and must file all claims with their own insurance provider.
Filling Claims:
The carrier shall not be liable for the loss, destruction of, or damage to goods tendered here-under unless a claim is made in writing supported by proof of ownership, together with substation of value and weight. Moreover, as a condition precedent, all outstanding monies due to the mover must be paid in full before a claim can be submitted to the company within nine (9) months after the date the goods are delivered or demand thereof refused and must be limited to the destination descriptions of damage indicated on delivery receipt at the time of delivery. It is solely the shipper’s responsibility to inspect and indicate damaged or missing items on the delivery receipt at time of delivery. Valuation of claim will be based on those indications subject to the limitations of liability as described on the Bill of Lading. Liability for the moving company will be in accordance with the liability option the shipper contracts for. After you submit your claim, your mover has 30 days to acknowledge receipt of it The mover then has 120 days to provide you with a disposition. The mover might be entitled to 60-day extensions if the claim cannot be processed or disposed of within 120 days.
· Skylink Movers is not responsible for working conditions of electric items (TV, VCR, DVD, stereo, dryer, washer, refrigerator, Jacuzzi and other appliances).
· Skylink Movers is not responsible for the condition of the contents of boxes not packed by company employees.
· Undersigned is aware that attempting to move a piece of furniture into an area with difficult access for said furniture, the movers from Skylink Movers are not responsible for any damage caused to furniture or property as a result of difficult access. Undersigned accept the risk of damage to all such as: wall, ceiling and floors covering and aforementioned furniture.
· Due to the delicacy pressed wood furniture Skylink Movers will only accept pressed wood furniture at risk of the shipper only. Skylink Movers will not accept any claims for ANY damage to any pressed wood item.
· Undersigned hereby release Skylink Movers of all responsibility for accounts, bills, currency, deeds, evidence of dept., money notes, securities, jewelry, watches, precious stones unless items have been declared to Skylink Movers prior to shipment.
· Skylink Movers cannot be held liable or negligent for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, landscaping, etc.
Our neutral arbitration program has been designed to give neither the carrier nor the shipper any special advantage. If a dispute arises between the carrier and the shipper, arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 U.S.C. Section 375.211 provides that a mover must have a program in place to provide shippers with an arbitration alternative. Arbitration is optional and not required under Federal law.
1. Summary of the arbitration process.
Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each parties case.
2. Applicable costs.
Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees.
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